Post by William the Bloody on Feb 22, 2014 15:17:44 GMT -5
S'cubie Folks,
I am getting a run around with Yahoo Small Business which has been hosting our website for a decade. In all likely-hood we will probably never be able to retrieve the webpages that were stored upon the site. I have yet to find out what did happen to our account. Their customer service webpage just goes in a circular loop. Their automated "help" service claims there is no such account. In order to phone or email a live person about an account, you must have an account.
Their automated help doesn't provide any solutions for the problem I am having (Ie. "You can't fix what doesn't exist." If I register for the domain (which is supposedly available), it's going to cost $100 bucks upfront and I fear it will be a new registry wiping out anything that may still exist.
I was finally able to track down a phone number to contact YSB but it is only available weekdays from 7am-5pm. So, my plan is to try this number at the beginning of the week and see where we are at. Again, I don't have high hopes for recovery of anything. My last email contact from Yahoo was late November where it was just a generic announcement that they were adding some new features to the Yahoo Small Business accounts. And, of course, it was a "do not reply to this email" type of deal. Since that email there have been no other notifications from Yahoo about anything, no emails saying your account hasn't been paid or hey buddy, we are shutting you down for some reason of our own. Nada. In the past several years we had a couple instances where I forgot to update the card info on the account when my debit card expired. Those were easily and quickly taken care of. This was not one of those issues. There were no over drafts on my account and I haven't received a new card since the last time we had that issue and it's valid thru 2015. Mind you, this is a card I use daily: to get gas, buy lunch... basically make all my normal life purchases. I would immediately know if there was an issue with the funds on it.
So, that is where we are at. If I am unable to recover our account from Yahoo I will make sure that we at least regain www.soulfulspike.com as a domain and perhaps we can recover some of the data from our own computers to rebuild it. I am leery about using Yahoo again after this debacle. I may have many of the old html files for things stored on old hard drives. But that is in the future. Maybe we will be able to get it back.
Vlad
I am getting a run around with Yahoo Small Business which has been hosting our website for a decade. In all likely-hood we will probably never be able to retrieve the webpages that were stored upon the site. I have yet to find out what did happen to our account. Their customer service webpage just goes in a circular loop. Their automated "help" service claims there is no such account. In order to phone or email a live person about an account, you must have an account.
Their automated help doesn't provide any solutions for the problem I am having (Ie. "You can't fix what doesn't exist." If I register for the domain (which is supposedly available), it's going to cost $100 bucks upfront and I fear it will be a new registry wiping out anything that may still exist.I was finally able to track down a phone number to contact YSB but it is only available weekdays from 7am-5pm. So, my plan is to try this number at the beginning of the week and see where we are at. Again, I don't have high hopes for recovery of anything. My last email contact from Yahoo was late November where it was just a generic announcement that they were adding some new features to the Yahoo Small Business accounts. And, of course, it was a "do not reply to this email" type of deal. Since that email there have been no other notifications from Yahoo about anything, no emails saying your account hasn't been paid or hey buddy, we are shutting you down for some reason of our own. Nada. In the past several years we had a couple instances where I forgot to update the card info on the account when my debit card expired. Those were easily and quickly taken care of. This was not one of those issues. There were no over drafts on my account and I haven't received a new card since the last time we had that issue and it's valid thru 2015. Mind you, this is a card I use daily: to get gas, buy lunch... basically make all my normal life purchases. I would immediately know if there was an issue with the funds on it.
So, that is where we are at. If I am unable to recover our account from Yahoo I will make sure that we at least regain www.soulfulspike.com as a domain and perhaps we can recover some of the data from our own computers to rebuild it. I am leery about using Yahoo again after this debacle. I may have many of the old html files for things stored on old hard drives. But that is in the future. Maybe we will be able to get it back.
Vlad
. However, when I tried to go to that address using the yahoo tools (in order to put up a "Coming soon, the new and improved S3!") it of course then tells me that it may take up to 72 hours for the domain to become recognized across the interwebs. 
